Refund policy
Return & Refund Policy
At [fabthings.in, we want you to be happy with your purchase. If something isn't right with your order, we're here to help. This policy explains when returns, exchanges, and refunds are available and how to request them.
1. Return Eligibility
You may request a return within [X DAYS] days of receiving your order, provided that:
- The product is unused and in its original condition.
- The product is returned with its original packaging, tags, accessories, manuals, and other included items, where applicable.
- The product has not been damaged, altered, washed, worn, or used improperly.
- You provide proof of purchase or your order number.
Some products may have additional return requirements, which will be communicated on the product page or at the time of purchase.
We reserve the right to refuse a return if the product does not meet the applicable return conditions.
2. How to Request a Return
To request a return, contact us at [EMAIL ADDRESS] within [X DAYS] days of receiving your order.
Please include:
- Your order number
- Your name
- The product you wish to return
- Reason for the return
- Photos or videos, if requested
Our team will review your request and provide return instructions if the return is eligible.
Please do not send products back without contacting us first. Unauthorised returns may not be accepted.
3. Return Timeframe
Return requests must be submitted within [X DAYS] days from the date your order was delivered.
Once your return request is approved, the product must be shipped back within [X DAYS] days, unless we provide different instructions.
Returns received after the applicable timeframe may not be accepted.
4. Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, your refund will be processed within [REFUND PROCESSING TIME].
The refund will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
Depending on your bank, card issuer, payment provider, or other financial institution, it may take additional time for the refunded amount to appear in your account.
5. Shipping Charges and Refunds
[CHOOSE AND CUSTOMIZE THE OPTION THAT APPLIES TO YOUR STORE]
Standard Returns
For returns due to a change of mind, incorrect size, preference, or other reasons not caused by an error or defect on our part, [CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING / WE PROVIDE A PREPAID RETURN LABEL / RETURN SHIPPING FEE OF ₹XX APPLIES].
Original shipping charges are [REFUNDABLE / NON-REFUNDABLE], except where applicable law requires otherwise.
Incorrect, Damaged, or Defective Products
If we sent you the wrong product, or your product arrives damaged or defective, we will [PROVIDE A FREE RETURN / REPLACEMENT / REFUND], subject to verification.
We will not charge you return shipping costs for an approved return caused by our error or a verified product defect.
6. Exchanges
We offer exchanges for [ELIGIBLE PRODUCTS / ALL ELIGIBLE PRODUCTS], subject to availability.
To request an exchange, contact [EMAIL ADDRESS] within [X DAYS] days of delivery.
If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.
For exchanges caused by a change of mind, size, colour, or preference, [CUSTOMER PAYS RETURN SHIPPING / EXCHANGE SHIPPING IS FREE / ₹XX EXCHANGE FEE APPLIES].
7. Damaged or Defective Products
We take product quality seriously.
If your product arrives damaged, defective, or materially different from what you ordered, please contact us at [EMAIL ADDRESS] within [X DAYS] days of delivery.
Please provide:
- Your order number
- Clear photographs or video showing the issue
- Photographs of the packaging, where relevant
- A brief description of the problem
Do not dispose of the product or packaging until we have completed our assessment, as these may be required to investigate the issue.
After reviewing the issue, we may offer a replacement, repair, refund, or another appropriate remedy, depending on the circumstances and applicable law.
8. Wrong Product or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us at [EMAIL ADDRESS] within [X DAYS] days of delivery.
We will investigate the issue and, where appropriate, arrange a replacement, shipment of the missing item, refund, or other suitable resolution.
9. Non-Returnable Items
For hygiene, safety, customisation, or other legitimate reasons, certain products may not be eligible for return.
These may include:
- [NON-RETURNABLE PRODUCT CATEGORY]
- Personalised or customised products
- Products marked as final sale
- [HYGIENE-SENSITIVE PRODUCTS, IF APPLICABLE]
- [OTHER EXCLUDED PRODUCTS]
This does not affect any rights or remedies you may have under applicable law, including in relation to defective, damaged, incorrect, or misrepresented products.
10. Sale and Promotional Items
Products purchased during a sale or promotional offer are [ELIGIBLE / NOT ELIGIBLE] for returns, subject to the conditions of this policy.
Any special return conditions will be clearly communicated before purchase.
11. Products Returned in an Unacceptable Condition
If a returned product is used, damaged, incomplete, altered, or otherwise does not meet the return requirements, we may [REJECT THE RETURN / OFFER A PARTIAL REFUND / RETURN THE PRODUCT TO THE CUSTOMER], subject to applicable law.
We will not unreasonably deny a valid consumer claim.
12. Cancellation Before Shipping
If you wish to cancel an order, contact us as soon as possible at [EMAIL ADDRESS].
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return procedure.
13. Refund Delays
If your refund has been approved but you have not received it after [REFUND PROCESSING TIME], please:
1. Check your original payment account.
2. Contact your bank or payment provider.
3. Contact us at [EMAIL ADDRESS] if the refund is still not visible.
We will help investigate the status of the refund.
14. Contact Us
We're here to help make returns as easy as possible.
For return, refund, or exchange fabthings.in
Email: fabuloustrading186@gmail.com
Phone: 7389050552
Please include your order number whenever contacting us about a return or refund.
15. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our business, products, services, or applicable laws .
The latest version will always be posted on our website with the updated date.
---
Thank you for shopping with fabthings.in. Your satisfaction matters to us, and we'll always do our best to resolve genuine issues fairly and promptly.